Tech-Aid Ordering Information
Shipping and HandlingTech-Aid ships via United States Postal Service (USPS) Priority Mail to customers in the United States and Canada. If you would like to arrange for another shipping option such as overnight, UPS or FedEx please call us Monday-Friday, 9:00 a.m. to 5:00 p.m. Pacific Time toll free at 888-743-2692 or 541-743-2692. Quantity DiscountWe are pleased to give you a discount for quantity orders. If you order 3 or more and you will receive a 15% discount. For larger quantities, please call us toll free at 888-743-2692 or email sales@techaidinstitute.com for a quote. Return PolicyWe ask that you first preview the demos and video samples available on "Our Products” page of this Site before ordering. Our goal is to provide programs that help with your needs at affordable prices. At this time, once the product is opened it is not returnable. If you order and feel there is a technical problem, please contact us within 90 days of purchase and we will attempt to resolve any difficulties in a timely way. You can contact us via email at: techsupport@techaidinstitute.com or call our support staff toll free at: 888-743-2692. Please see Warranty Policy below. Your satisfaction is important. ^Top Warranty PolicyTech-Aid warrants that each CD-ROM, and DVD-ROM sold is free from defects and works on the published system requirements for a period of 90 days from the date of purchase. In the event the product contains a defect or does not conform to our published system requirements, upon receipt of the defective merchandise, Tech-Aid will inspect the merchandise to verify the defect or nonconformance. If the product is defective or does not conform to specification, Tech-Aid, at its sole discretion, will replace the defective product or provide a refund to the customer. Please contact Tech-Aid for return authorization prior to shipping the product back. After we have authorized the return, using a traceable service such as registered U.S. Postal Service or UPS, send the product in its original product container, with shipping notice or your name and address, and description of the problem to: Tech-Aid If it is determined that the product is defective, customer will be reimbursed for shipping expenses. ^Top Payment MethodsTech-Aid accepts online, telephone, and fax orders using VISA, MasterCard, American Express and Discover. We also accept payment by check through the mail (see below). If your organization requires a Purchase Order to purchase product, please contact us at 888-743-2692 or sales@techaidinstitute.com. Sorry, COD orders are not available at this time. ^Top Internet SecurityTech-Aid uses secure (encrypted) transaction software for online credit card/order processing. ^Top Order by Telephone or FaxIf you wish to order our products by telephone, click Order by Phone or Fax on the Shopping Cart. Complete the form and call us toll free Monday-Friday, 9:00 a.m. to 5:00 p.m. Pacific Time at 888-743-2692, or fax us at 541-743-2696. ^Top Order by MailPlease make checks payable to Tech-Aid Ltd. and mail to: Privacy StatementTech-Aid will not divulge personal information that is provided by our customers to any other organization or individuals other than that which is necessary to transact, fulfill, and/or account for product orders. To view our Privacy Policy in its entirety, please click here. ^Top Tech SupportIf you have technical questions regarding our products, please contact our support staff at techsupport@techaidinstitute.com. Other Questions |
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