Tech-Aid Product FAQ

• Product Formats
• How can I preview you programs?
• What is your return policy?
• What software do I need to to use products from your site?
• Do you have quantity discounts?

Product Formats

Which product should I purchase, the CD-ROM or the DVD program?

The CD-ROM is an interactive computer program designed for one user at a time. Using the proven easy-to-use interactive interface, individuals with intellectual disabilities ranging from moderate to mild are able to use the program independently and competently.

A concept is presented and then the user is tested with a series of interactive test items. Based on the user performance, the CD-ROM program provides immediate on-screen error correction and remediation. The user is then given an additional opportunity to practice or apply new information and/or skills.

The DVD Program is designed for use by those who do not have access to a computer and for care-providers who want to present the information in a group setting. Since the DVD program does not have the interactive component, the care-provider can pause the program for questions and discussion within the group.

This DVD may be viewed on a DVD player attached to your TV or on your computer.

In order to view this DVD on a computer, you must have a DVD drive that plays movies. ^Top

How can I preview your programs?

Sections of programs may be viewed by downloading a demo or viewing video samples found on “Our Products” page of the website. ^Top

What is your return policy?

We ask that you first preview the demos and video samples available on “Our Products” page of this Site before ordering. Our goal is to provide programs that help with your needs at affordable prices. At this time, once the product is opened it is not returnable. Please read our Return Policy for more details.

If the CD or DVD appears to be defective, contact us and we will replace the defective product. Please see our Warranty Policy for more details. ^Top

What software do I need to to use products from your site?

In order to download a copy of the Health Map you must have Adobe® Reader® software. This software is a free download from Adobe Systems, Inc.: http://get.adobe.com/reader/

Video samples will require QuickTime® in order to view. This software is a free download from Apple, Inc.: www.apple.com/quicktime

Please read our Terms and Conditions of Use policy. ^Top

Do you have quantity discounts?

Yes! Order 3 or more and receive a 15% discount. For larger quantities please call toll free at 888-743-2692 or email sales@techaidinstitute.com for a quote. Please see our Quantity Discount for full details. ^Top